FAQ

If you do not see your country in the shipping destination list during checkout, it means we currently are unable to deliver there to your doorstep.

--SHIPPING--

1.WHICH COURIER WILL DELIVER MY ORDER?

We ship via e-commerce such as USPS First Class, UPS, and DHL.

2.DO I NEED TO PAY CUSTOMS FEES?

We do not charge any fees other than product costs, shipping costs, and design and processing costs. Other expenses incurred such as customs fees and taxes need to be paid by yourself.

3.HOW MUCH DOES SHIPPING COST?

Shipping is free worldwide .

4.PACKAGE DELIVERY FAILED ATTEMPT

If the post service has attempted to deliver your package but was unable to do so the post will try to deliver again at the same address the following day or will leave a notice and you will be required to pick up the package from your local post office.  

If the courier was unable to deliver the package 2 times, the order will be returned to us. In this case, we can resent the package to you.

--TRACKING--

1.HOW DO I TRACK MY ORDER?

You can track your order in several ways. When your item has been shipped we send you an e-mail with the tracking code and the website of the shipping company where you can input the code.

2.MY ORDER STATUS SAYS PENDING

If your order status says "pending" or similar it means that the tracking code has not yet been synchronized with the tracking system. Please allow 2-3 business days for the system to recognize your tracking code. If after 5 days the same information appears please contact us at support@uswelstore.com .

3.THE ORDER HAS NOT ARRIVED WITHIN THE SPECIFIED TIME RANGE

We ship all our orders within 48 hours of payment confirmation.

The order delivery times are listed in BUSINESS DAYS. Saturdays and Sundays are not business days. Packages are being moved only Monday through Friday.

If your order is late more than 5 business days please contact support@uswelstore.com and we will help you resolve the issue immediately.

4.MY TRACKING NUMBER DOES NOT WORK

Sometimes it may take up to 3 business days for the tracking system to reflect any changes in the status of your package. In particular, if you have recently ordered and received your tracking number the system may not yet reflect the new status of your order. Therefore, we kindly ask all customers to allow at least 3 business days from the date of package shipment before contacting us about a non-functioning tracking number.

--RETURNS--

1.CANCELLING AN ORDER

Orders can be cancelled within 1 hour of being placed.

2.WHAT ITEMS CAN BE RETURNED

All unused items can be returned within 30 days of receipt.

If you ship your intended return after the 30 day return period the item(s) will be sent back to you and no refund will be issued.

We do not accept refunds of USED products. Used products will be mailed back to the sender and no refund will be issued.

If the watch has been worn, regardless of how long it was worn, the watch cannot be returned.

ANY SIGNS OF WEAR OR REMOVAL OF PARTS INCLUDING FOIL AND TAGS WILL RESULT IN REFUSAL OF YOUR RETURN.

3.HOW TO FREE RETURN AN ITEM

To return an item for free please follow this procedure:

(1). Email support@uswelstore.com  and provide your order number as well as specify the items you want to return.

(2). After we have confirmed your request please re-pack the item in its original condition with labels and tags still attached. Please attach our free pre-paid return label to the box.

(3).Call the courier indicated on the free pre-paid return label (UPS, DHL, USPS or Fedex - depending on your location) and schedule item pickup. 

All domestic and international returns are free if sent with our pre-paid return label.

(4). Retain your proof of shipment and wait until the package reaches our support warehouse in ShenZhen. Once the package has been received the return still has to be processed. Received return DOES NOT mean processed. It may take several business days to process the return.

--I RECEIVED A FAULTY ITEM--

IF THE ITEM YOU RECEIVED IS FAULTY, PLEASE FOLLOW THE PROCEDURE BELOW:

Contact our support centre by emailing support@uswelstore.com and provide your order number, name, address, details of the product (quantity, color, model), and the reason for return. Please attach a photo of the faulty item clearly showing the fault. We will reply within 48 hours.

--CHARGEBACKS--

If you open a chargeback for "product not received" without contacting us first but your order status shows delivered and the courier collected your signature upon delivery we will forward this information to local law enforcement as theft of merchandise. 

Furthermore, you will be unable to place any further orders and your warranty will be voided.

--MADE IN?--

Our watches are made in China.

--FITTING--

1.WHAT’S THE LENGTH OF THE WATCHBAND?

Different styles will have different strap lengths. For details, please refer to the specific product description.

2.DOES THE WATCH COME WITH EXTRA LINKS?

We can send you the extra links separately. Please reach out to our customer service with the order reference number once you complete your purchase. 

3.CAN YOU ADJUST THE WATCHSTRAP?

Yes, all straps are adjustable. 

--MATERIALS--

1.WHAT ARE THE MATERIALS USED FOR USWEL WATCHES?

The glass is mineral crystal (of the best quality in its category) and the leather is genuine leather (not PU). Cases are made of top quality stainless steel.

--FUNCTONALITY--

1.ARE THE QUARTERS FUNCTIONING ?

Yes, the small sub-dials are all fully functional.

2.IS IT WATER RESISTANT?

The watch is water resistant but not waterproof. Swimming or showering is NOT recommended.

--MISCELLANEOUS--

1.CAN I ORDER AN ENGRAVED WATCH?

Yes.You can contact us at support@uswelstore.com and tell us your needs. We will be happy to provide customized services for you.

2.WILL I HEAR IT TICKING IN AN EMPTY ROOM?

The case is all stainless steel, so we would say you should not hear it.

--PRE-ORDER TERMS AND CONDITIONS--

These Pre-Order Terms and Conditions (these “Terms”) govern the placing of pre-orders (“Pre-Order”) with USWEL for the Products (as defined below). Please read these Terms carefully before submitting your Pre-Order of any USWEL Products. By submitting your Pre-Order, you agree to be legally bound by these terms.

1.PRE ORDER REGISTRATION

When placing a Pre-Order for the Products, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Company shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your product being shipped by sending an e-mail to support@uswelstore.com.

2.PAYMENT

You will be charged at the time of placing the order. Your placing of a pre­order constitutes your express agreement to the company charging of your provided payment method at such time. The purchase price does not include import duties, taxes and other government charges, which are your responsibility.

3.SHIPPING

Products are expected to be ready to ship at the date provided on the product page during placing your order, subject to reasonable delays in manufacturing and/or delivery. Such date is only an estimate, is subject to change, and Company does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, USWEL is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. The Products will be shipped in the order in which your Pre-Order is received by the Company. Shipments will be made Monday – Friday, excluding holidays, unless otherwise noted.

4.CANCELLATION

If you wish to cancel your order and thus receive a refund, contact us with regards to your refund request. Orders can be cancelled within 1 hour of placing the order.

5.DISCLAIMER

USWEL DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PROTOTYPE PRODUCT DISPLAYED BY USWEL WHETHER BEFORE OR AFTER YOU HAVE PLACED THE PRE-ORDER. YOU UNDERSTAND AND AGREE THAT THE PRODUCT, ITS DESIGN AND TECHNICAL FEATURES ARE CURRENTLY UNDER DEVELOPMENT AND THAT THE PRODUCT THAT MAY BE AVAILABLE FOR PURCHASE BY YOU MAY BE MATERIALLY DIFFERENTLY FROM THE PROTOTYPE PRODUCT. IF FOR ANY REASON YOU ARE UNHAPPY WITH THE FINAL VERSION OF THE PRODUCT, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE TO RETURN YOUR PRE-ORDER.

6.CHANGES TO THE TERMS

USWEL reserves the right to change any of the terms for any or no reason. We will provide notice of any material changes and, if you are unhappy with such changes, your sole and exclusive remedy will be to cancel your reservation as described above.